Customer FAQ

Customer Service

Chobhi has designed a quality website to provide an easy, fresh shopping experience for you! We are dedicated to answering your queries and providing outstanding customer service. Customer values are important to us, and our mission involves designing scarves that speak to your heart. We have a fantastic e-mail support system to ensure that your comments and requests do not go unanswered. 

Chobhi is dedicated to producing the finest scarves through quality control and care.

Payment

Our orders are processed through PayPal. You do not need a PayPal account, nor are required to open a PayPal account, in order to process your payment. We accept all major credit cards, including Visa, MasterCard, Discover, and American Express. At checkout, select "I do not have a PayPal account" and you will then be directed to a page where you can fill out your credit/debit card details and pay without registering for a PayPal account.  You will receive confirmation once your payment is processed. 

Upon proceeding to payment don’t forget to create an account with us! 
Creating an account with us will enable you to:

  • Check out faster
  • Access your order history
  • Save multiple shipping addresses
  • Track new orders

Colour & Care

Colours: Please note our scarves may vary slightly in colour. Colours on the website are as accurate as possible, but may not be exact.

Care: Due to the delicate nature of the scarves, handwash only in cool water. We recommend using a mild or phosphate free detergent and lay flat to dry. Dry cleaning for silk products is recommended.

Privacy Policy

Chobhi is a registered partnership in Canada. 

Business Identification Number (BIN): 220869713. 

Chobhi is the sole owner of the information collected on this site. We only have access to collect information that you voluntarily give us via e-mail, or other direct contact from you. We will not sell or rent this information to anyone. We will use your information to respond to you regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request; e.g., to ship an order. 

Unless you ask us not to, we may contact you via e-mail to inform you about specials, gifts, new collections, or changes to this privacy policy. 

For any further inquiries, please contact us at info@chobhi.com.